Monitor Controls Inc.

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Why is my keypad beeping?

Congratulations! Your alarm system is doing exactly what it should in this situation. Your alarm system is advising you that it has found trouble with the telephone line. This beeping can indicate the telephone line is out or that the alarm system tried to send its daily communications test and could not.



How do I reset my alarm system?

Don't forget that resetting a security system is different from resetting a fire alarm system. On most keypads you will use Command 4 for resetting burglar zones and Command 47 to reset the fire alarm. If you use the wrong command, don't worry, you won't harm the alarm system but be prepared, you may get a phone call from our central station operators. If your keypad does not have a Command button please refer to your user book or call our service department for more information.



Can my alarm system wear out from over-use?

Like any device used on a regular basis, alarm components can wear out. The most frequently used device, your keypad, can start to stick after several years of using the same combination codes. Even smoke detectors can get too dirty to operate properly. At the first sign of any sluggish behavior contact our service department to have the device tested. Sometimes adjustment or cleaning is all that is needed.



How do I know if my alarm system is working properly?

First, you should be arming and disarming it daily. If you notice any problems with entering your combination or if you have difficulty arming or disarming, call our service department immediately or contact us online.

Second, false alarms from the same zones or devices can be a sign of a faulty alarm component. Since most towns charge fines for multiple false alarms, contact our service department to schedule an appointment to determine the cause of the alarm.

Finally, but most importantly, you should test your alarm system monthly. Feel free to contact our service department for instructions on how to test your system properly.



What is the quickest way to have questions about my alarm system answered?

Every alarm system manufacturer makes a user's manual available. Unlike manuals from years past, today's manuals are very user-friendly. Please contact our service department if you have misplaced your system manual. Of course, we always have licensed technicians on call who would be happy to answer any of your questions. Click here to contact us online.


Do I really need to have an annual inspection performed?

Local, State's and Federal code requirements differ. Some require quarterly inspections, some annual, some every 3 years. We customize your inspection cycle to meet or exceed these code requirements. If you receive a postcard in the mail, then you should have it done!



I am thinking about switching to a CABLE provider for my phone service. What questions should I ask?
  • Does the cable company know you have a security or fire alarm system? If no, please advise them in advance.
  • Does the cable company know where to look for the alarm system phone line wiring? If no, contact our office in advance and we can provide you with direction.
  • Following the conversion, have you performed a complete test of your alarm and were all signals received by our central station? If no, contact our central station and let them know you will be testing your system. Set your system and trip every zone. Call the central station back and make sure they received all signals. If any zones were not received, ask to speak with our service department.
  • Do all of your phones go dead when the alarm system calls into the central station? If no, immediately contact our service department.
I am thinking about switching to another TELEPHONE provider (be it AT&T, Vonage or any other) for my phone service. What questions should I ask?
  • Does your security system or fire system report to our central station? If yes, you need to perform a complete test of your alarm by contacting our central station and letting them know you will be testing your system. Set your system and trip every zone. Call the central station back and make sure they received all signals. If any zones were not received, ask to speak with our service department.
  • Do all of your phones go dead when the system calls into the central station? If no, immediately contact our service department.
*If you switch to DSL, has Monitor Controls, Inc. installed a filter on your system? Without a filter there is no guarantee that your system will communicate with our central station.

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Monitor Controls Inc.

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Monitor Controls Inc.
Toll Free: 888.269.3591
178-180 Center Street
Local: 203.269.3591
Wallingford, CT 06492
Fax: 203.265.0727

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