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- Established as a Connecticut corporation in 1970
- Licensed in Connecticut, Massachusetts, New York and Rhode Island
- First alarm company in New England to be listed with Underwriter's Laboratories for residential alarm system installation
- Listed under the certificate of Underwriter's Laboratories for Local Mercantile Burglar Alarm Service
- Employees of Monitor Controls, Inc. serve on boards and committees for the Connecticut Alarm and System Integrators Association, Installation Quality Certification Board and State of Connecticut Electrical Board
- All technicians are Connecticut state licensed L5, L6, C5, C6, V1, or V2
- National Institute for Certification in Engineering Technologies (NICET) certified
- Installation Quality (IQ) certified
- Technicians are certified Level I and/or ABAT f.k.a.Level II by ESA f.k.a National Burglar and Fire Alarm Association
- Fully insured with workman's compensation and errors and omissions
- All technical and managerial staff equipped with cellular telephones
- Truck fleet of fourteen vehicles including a bucket utility truck
- CBFAA/CASIA Technician of the Year: 1997, 2000, 2003
- NBFAA Instructor of the Year: 1989
- ESA State Training Coordinator of the Year: 2010
- Free, no obligation security surveys of your home/business
- 24/7 monitoring with test report timer for communications path verification via digital, radio, cellular and internet.
- Activity reports issued daily, weekly or monthly via e-mail, fax or regular mail.
- Explanation of system operation offered at no charge
- Control/communicator software and hardware updates at no charge (Monitor Controls, Inc. owned)
- Scheduled tours of facility offered upon request
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